bk999 Privacy Policy

1. Introduction and Scope

bk999 is an online betting and casino platform operated for Bangladeshi users. This privacy policy describes how bk999 handles your personal information through its website (https://bk999-bet.cam), mobile application, and other digital channels.

This policy is part of our relationship with you. By using our services, you accept the terms of this policy. To learn about the general rules for using our services, please read the Terms and Conditions page.

This policy applies to visitors to our website, registered members, and anyone who engages with bk999's services in any way. Information you provide through our platform is handled in accordance with strict security guidelines.

2. Information We Collect

bk999 may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID or passport number (for account verification)
• Username and password
• Contact address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Activity Information

• Game play history and betting logs
• Login times, session duration, and activity patterns
• Preferred game categories and usage patterns

2.5 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Geographic location (approximate, from IP only)

3. How We Collect Information

bk999 collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when you register, verify your account, deposit or withdraw, or contact our customer service team. We store this information.

3.2 Automatic Collection

When you use our website or app, certain information is collected automatically through technical systems. This includes log files, cookies, and monitoring of user behaviour.

3.3 Through Third Parties

Some information may also be collected from identity verification services, payment processors, and fraud prevention systems. In such cases, the relevant third party's own privacy policy also applies.

4. Purpose of Using Information

bk999 uses collected information for the following purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and financial transactions
• Operating gaming services and the betting platform
• Providing bonuses, promotions, and VIP benefits
• Ensuring customer service and technical support
• Preventing fraud, money laundering, and unauthorised access
• Improving platform performance and resolving issues
• Sending promotional communications (with your consent only)
• Running responsible gaming programmes

We use your information only for the purposes described above. Before using your information for any additional purpose, we will notify you and, where applicable, obtain your consent.

5. Disclosure of Information and Third Parties

bk999 does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be disclosed in the following circumstances:

5.1 Service Provider Partners

Only the information necessary to perform services is shared with payment processors (bKash, Nagad, Rocket, bank transfer services), identity verification organisations, and technology infrastructure providers. These organisations are contractually bound to keep information confidential.

5.2 Game Providers

Our game providers — including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — have access to some gameplay data, but they do not receive your personal identity information.

5.3 Legal Obligations

Information may be disclosed if required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, we provide only the minimum information necessary.

5.4 Fraud and Security

Necessary information may be shared with specialist organisations to prevent fraud, conduct anti-money laundering checks (AML), and maintain platform security.

6. Data Storage and Security

6.1 Security Measures

bk999 uses industry-standard technology to keep your information secure. Our security framework includes:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Encryption of data stored on servers
• Two-factor authentication (OTP-based)
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access information
• Detection systems for unusual account access attempts

6.2 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or enforcement of terms of service. Any additional information beyond that is securely deleted.

6.3 Steps in the Event of a Data Breach

Should a data breach occur, we will act promptly and notify affected users as quickly as possible. We have a specific response plan in place to minimise harm in such situations.

7. Cookies and Tracking Technologies

bk999 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that improve your browsing experience.

7.1 Cookies We Use

• Essential cookies: For maintaining login sessions, managing security tokens, and completing payment processes.
• Functionality cookies: For saving your language preference, game settings, and personalised account experience.
• Analytics cookies: To understand which parts of the site are used most and to improve service quality.
• Security cookies: To detect fraudulent activity and keep accounts secure.

7.2 Cookie Controls

Cookies can be disabled or deleted through your browser settings. Please note that disabling essential cookies may affect core site functionality, including login and payments.

8. Your Rights

As a bk999 user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a summary within a reasonable time.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you can request a correction. Many details can be updated directly from the account portal; changes to identity-related information may require verification.

8.3 Right to Delete Information

After closing your account, you may request that your personal information be deleted. However, information required for legal obligations or dispute resolution may be retained for a defined period.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving bonus and promotional messages at any time. This can be done through account settings or via customer service. Transaction-related and security messages will continue to be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team via live chat or email. We respond within a maximum of 30 business days.

9. Protection of Minors

All bk999 services are strictly for persons aged 21 and above. We do not knowingly collect any information from anyone under 18 years of age, and we do not provide services to anyone below this age.

Date of birth is collected at registration as part of the age verification process. If we become aware that information belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.

For more details on responsible gaming, visit our Responsible Gaming section, which also describes methods for controlling excessive play.

10. Policy Changes

bk999 reserves the right to update this privacy policy when necessary. The following process is followed for changes:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, registered members will be notified by email or through a platform notice.
• Continued use of the platform after a change will be taken as acceptance of the new policy.

If you have any objection to a policy change, you may notify our customer service team or request that your account be closed.

To learn more about us and understand how we operate, please read our About Us page.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For quick answers to common questions, read our Frequently Asked Questions (FAQ) section — it covers answers to many common questions.